dbb99 Privacy Policy
How dbb99 collects, uses, and protects your personal information on our Bangladesh gaming platform.
Our Commitment to Your Privacy
Why this Privacy Policy exists and who it applies to
This Privacy Policy ("Policy") describes how dbb99 ("we", "us", "our") collects, uses, stores, and shares personal information about you when you access or use the dbb99 platform at dbb99.app, including all games, features, promotions, and customer support services. By registering an account or using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all registered players, prospective players who browse the platform without an account, and anyone who contacts dbb99 customer support. It covers data collected through the website, any mobile-optimised version of the site, and all related communications including email and in-platform messaging. Read this Policy alongside our Terms and Conditions and Responsible Gaming Policy, which together form dbb99's complete player framework for Bangladesh.
Your data is safe: dbb99 uses SSL encryption on all data transmissions and never sells your personal information to third-party marketing companies. We collect only what is necessary to operate the platform, comply with applicable regulations, and keep your account secure.
Information We Collect
The categories of personal data dbb99 collects from players
dbb99 collects personal information from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and from third-party payment processors in connection with your deposits and withdrawals. The categories of personal data we collect are set out below.
Identity Data
Full name, date of birth, username, and identity document details collected during registration and KYC verification.
Contact Data
Mobile number, email address, and registered bKash, Nagad or Rocket wallet number used for account communications and payment processing.
Financial Data
Deposit and withdrawal transaction records, amounts in BDT, payment method references, and account balance history retained for regulatory compliance and dispute resolution.
Technical Data
IP address, device type, operating system, browser type and version, time zone, and session logs collected automatically when you visit dbb99.app.
Gaming Activity
Game history, bet amounts, win and loss records, session durations, and responsible gaming tool usage to help us monitor for problem gambling patterns.
Communications Data
Records of emails, support tickets, and any other correspondence between you and the dbb99 support team, retained for quality assurance and dispute resolution.
How We Use Your Information
The purposes for which dbb99 processes your personal data
dbb99 uses the personal information we collect solely for legitimate operational, regulatory, and security purposes. We do not sell your data to any third party for marketing purposes, and we do not use your data for purposes that are incompatible with those listed below.
Account management: To register your account, verify your identity (KYC), process your login, manage your profile settings, and communicate account-related notices to you.
Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to detect and prevent fraudulent transactions; and to maintain accurate financial records as required.
Platform operation and improvement: To deliver the games, sports betting, and other features you access; to analyse usage patterns to improve the platform experience; and to test and resolve technical issues.
Responsible gaming: To monitor your gaming activity for patterns that may indicate problem gambling; to apply deposit limits, session reminders, and self-exclusion requests you have set; and to fulfil our duty of care obligations.
Customer support: To respond to your support queries, investigate complaints, and retain records of communications for quality assurance and dispute resolution purposes.
Legal Basis for Processing
Why dbb99 is legally permitted to process your personal data
dbb99 processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:
Contractual Necessity
Processing that is necessary for the performance of the agreement between you and dbb99, including account registration, game access, payment processing, and customer support. Without this processing, dbb99 cannot provide its services to you.
Legal Obligation
Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, identity verification (KYC), and financial record-keeping obligations imposed on online gaming platforms operating in Bangladesh.
Legitimate Interests
Processing carried out in the legitimate interests of dbb99, including fraud prevention, platform security, responsible gaming monitoring, and improving service quality. We conduct a balancing test to ensure our interests do not override your rights and freedoms.
Sharing Your Information
When and with whom dbb99 may share your personal data
dbb99 does not sell, rent, or trade your personal information to any third party. We may, however, share your data with the following categories of recipients in the circumstances described below:
Payment processors: bKash, Nagad, Rocket, Upay, and any other payment partners we use to process your deposits and withdrawals. These processors receive only the minimum data necessary to execute the transaction and are bound by strict confidentiality obligations.
Identity verification providers: Third-party KYC service providers who assist with age and identity verification. These providers are required to process your data in accordance with applicable data protection standards.
Game providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi whose games are hosted on the dbb99 platform. These providers may receive limited gameplay data necessary for game operation and fairness auditing.
Law enforcement and regulatory authorities: Where we are legally required or compelled by a court order to disclose your personal information to law enforcement or government bodies, we will do so. We will notify you of such disclosure where we are legally permitted.
In every case where we share personal data with a third party, we require that party to maintain appropriate technical and organisational security measures to protect your information and to use it only for the specific purpose for which it was shared.
Cookies and Tracking Technologies
How dbb99 uses cookies and similar technologies on its platform
dbb99 uses cookies and similar tracking technologies on dbb99.app to ensure the platform operates correctly, to remember your preferences, and to analyse how players use the site. Below is a summary of the types of cookies we use and their purpose:
Essential Cookies
These cookies are strictly necessary for the platform to function. They enable core features such as secure login sessions, maintaining your account state while you play, and processing transactions. You cannot opt out of essential cookies while using the platform.
Functional Cookies
These cookies remember your preferences such as your language setting and personalise your platform experience. You may disable these through your browser settings, though some features may not function as intended.
Analytics Cookies
These cookies collect aggregated, anonymised data about how players interact with dbb99.app — for example, which pages are visited most frequently. This data helps us improve the platform. Individual players cannot be identified from analytics data.
Data Retention
How long dbb99 keeps your personal information
dbb99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. For players in Bangladesh, financial transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
Where personal data is no longer required and there is no legal obligation requiring its continued retention, dbb99 will securely delete or anonymise the data. If you close your account and request deletion of your personal data, we will action that request within 30 days subject to any outstanding legal retention obligations.
Data Security
The technical and organisational measures dbb99 uses to protect your data
dbb99 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and dbb99.app, secure server infrastructure, access controls limiting who within our organisation can access player data, and regular security reviews.
Important security reminder: dbb99 will never ask for your account password via SMS, email, WhatsApp, or Telegram. If you receive such a request, it is a phishing attempt. Change your password immediately and contact [email protected] to report the incident.
Your Privacy Rights
The rights you have over your personal data held by dbb99
You have a number of rights in relation to the personal data dbb99 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered username. We will respond within 30 days.
Right of Access: You may request a copy of the personal data dbb99 holds about you at any time.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and there is no legal obligation requiring its retention.
Right to Restrict Processing: You may request that we restrict our processing of your personal data in certain circumstances, for example while a correction request is being investigated.
Right to Data Portability: Where processing is based on your consent or contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
Please note that some rights are not absolute and may be subject to exceptions. Where we are unable to fulfil a request, we will explain why in our response. Exercising your privacy rights will not affect your ability to continue using the dbb99 platform unless account closure is specifically requested.
Children's Privacy
dbb99's approach to protecting minors on the platform
The dbb99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data as quickly as possible and close the associated account. If you believe that a minor has registered or attempted to register an account on dbb99, please contact us immediately at [email protected].
Third-Party Links
Our policy on links to external websites from the dbb99 platform
The dbb99 platform does not include links to third-party websites, advertisers, or social media platforms within its content pages. Where dbb99 integrates third-party game providers or payment processors, those integrations are technical in nature and do not constitute external links for the purpose of this Policy. dbb99 is not responsible for the privacy practices of any third-party services that you independently access outside of the dbb99 platform.
Changes to This Privacy Policy
How dbb99 will notify you when this Policy is updated
dbb99 reserves the right to update this Privacy Policy at any time. When we make a material change to this Policy, we will update the Last Updated date at the top of this page and, where appropriate, notify registered players by email or in-platform notification. Your continued use of the dbb99 platform after a revised Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically so that you are always aware of how your personal data is being handled.
Contact Us
How to reach dbb99 with privacy-related questions or requests
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data dbb99 holds about you, please contact our support team. When submitting a privacy-related request, include your registered username and a clear description of your request so we can assist you efficiently. Our team is available 24 hours a day, 7 days a week.
Privacy Support Email
Your Privacy Matters at dbb99
Now that you know how we protect your data, explore our games with confidence. Cricket betting, live casino, slots and more — all SSL secured for Bangladesh players.